Shipping Policy – M3Mart

At M3Mart, we aim to deliver your favorite products safely and conveniently. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may take longer to process.

We may contact you by phone or message to confirm your order details before dispatch.

2. Delivery Time

For deliveries within Pakistan, estimated delivery times are:

• Major cities: 3–5 business days

• Other cities and remote areas: 4–7 business days

These are estimated timelines and may vary depending on your location, courier services, weather conditions, or public holidays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation. Any free-shipping offers will be subject to the terms of the promotion.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations. If COD is offered, please ensure someone is available to receive the parcel and pay the order amount upon delivery.

5. Order Tracking

If tracking information is available, we will share it through your provided contact details after your order has been dispatched. You can use the tracking information to follow your shipment.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery addresses and active contact numbers. Incorrect or incomplete information may cause delays, failed deliveries, or additional shipping charges.

7. Delays and Delivery Issues

Although we work to deliver orders within the estimated timeframe, delays may occur due to courier issues, high order volumes, weather conditions, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery time, please contact our support team for assistance.

8. Damaged, Missing, or Incorrect Items

Please inspect your parcel upon arrival. If you receive a damaged, missing, or incorrect item, contact us as soon as possible with your order details and clear photos or videos of the issue so we can review your request.

Any replacement, return, or refund will be handled according to our applicable policies.

9. Contact Us

For shipping questions or delivery assistance, please contact M3Mart through our website or the contact details provided on our store.

M3Mart – Everything You Need, All in One Place.

This policy may be updated from time to time. Any changes will be published on this page.